Work Order Software Streamline your work orders and work requests with AI
Log Work Requests and manage Work Orders with a contractor, building and tenant work order management system.
Log Work Requests and manage Work Orders with a contractor, building and tenant work order management system.
Submit new requests instantly. Quick forms, smart routing.
Track every request in real-time. Status updates live.
Performance insights that drive results. Data-driven decisions.
Assign, monitor, and optimize your workforce efficiently.
Preventive maintenance calendar. Never miss critical maintenance.
Complete equipment database. Every detail tracked.
Enable tenants, site contacts and other users to log a work request
Configure workflows, manage properties.
A work order is the backbone of any effective maintenance operation. It's the formal record that connects a reported issue - whether logged by a tenant, a site contact, or identified during a routine inspection - to the contractor or technician responsible for resolving it. Without a structured work order system, maintenance requests get lost in emails, phone calls, and spreadsheets, leading to missed repairs, frustrated tenants, and rising costs. A dedicated work order management system brings structure, visibility, and accountability to every step of the maintenance workflow.
A well-designed work order workflow typically moves through several key stages: a work request is logged, the job is triaged and prioritised, a contractor or internal team is assigned, the work is carried out and updated in real time, and the job is closed out with documentation for compliance and reporting. Automating this workflow - from routing rules that assign jobs to the right contractor, to notifications that keep everyone informed - reduces response times and ensures nothing falls through the cracks. Preventive maintenance schedules can also be built into the workflow, automatically generating work orders before equipment fails rather than after.
Maintenance teams are judged on how quickly and reliably they respond to issues. A robust work order system gives facilities and maintenance managers full visibility over every open, in-progress, and completed job across a building or portfolio of properties. This visibility supports better planning, faster turnaround times, and more accurate budgeting for maintenance work. It also creates an audit trail that's essential for safety compliance, warranty claims, and demonstrating due diligence when issues are raised by tenants, regulators, or insurers.
Beyond the maintenance team, a clear work order process improves the experience for everyone in the building. Tenants and staff can report a maintenance issue in seconds via a portal, mobile app, or QR code poster, and can track the status of their request instead of chasing updates. This transparency builds trust, reduces repeat complaints, and helps building management demonstrate a proactive, well-run facility - which in turn supports tenant retention and workplace safety.
Most buildings rely on a network of external contractors to complete maintenance work, and managing that network is one of the biggest challenges in work order management. A strong system lets you assign jobs to the right contractor based on trade, availability, or compliance status, ensures only contractors with current licences and insurance can be issued work, and gives contractors a simple way to accept, update, and close out jobs directly from their mobile device. This level of contractor management not only speeds up completion times but also protects the business from compliance and safety risk.
Log and manage work orders
Enable a culture of reporting
Maage maintenance in the field
Track and manage contractor works
Tenants, building users, contacts or other user types can easily log a work order via the portal, the mobile app or even just scanning a QR code poster. Make it easy to report a maintenance issue.
There are multiple ways you can assign a work order to a contractor. You can issue a job to a contractor directly, automatically based on workflow rules, assign to multiple contractors, ensure only compliant contractors receive a work order and do on an adhoc basis too.
Contractors can manage work orders directly from their mobile device. They can see what jobs they have been assigned, provide updates and close out jobs. Preventive maintenance work orders can be automatically triggered to the contractor when due.
By setting up a work request system, you can enable tenants to make a work request to the building management for maintenance tasks and requests. They can track and stay updated on work requests they have logged.
Have more questions? Our team is here to help.
